Shipping policy

All orders are processed within 1–3 business days of receiving payment, excluding weekends and public holidays. You will receive a confirmation email with tracking information once your order has shipped.

Estimated delivery times

Once dispatched, delivery typically takes:
- United Kingdom: 2–3 business days
- European Union: 4–7 business days
- Rest of world: 7–14 business days

Please note these are estimates and may vary during busy periods such as sales or public holidays.

Shipping costs

Free worldwide shipping on all orders over £50.

For orders under £50:
- United Kingdom: £4.95
- European Union: £7.95
- Rest of world: £12.95

Tracking your order

Once your order ships, you will receive a confirmation email with a tracking link. You can follow your parcel at any time using this link.

Customs and duties

For orders shipped outside the United Kingdom and the European Union, customs duties and import taxes may apply upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer.

Lost, delayed or damaged parcels

If your parcel has not arrived within the estimated delivery window, or if you receive a damaged item, please contact us at contact@sacily.shop. We will work with the carrier to resolve the issue as quickly as possible.

Address changes

If you need to change your delivery address, please contact us at contact@sacily.shop within 24 hours of placing your order. We cannot guarantee changes after this window once the order has been dispatched.

For any further questions about shipping, please contact us at contact@sacily.shop.